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Name of the Post :

Us Mortgage- Process Trainer

Job Location :


Experience  :

4-6 Years

Job ID:


Job description

Role & Responsibilities:

  1. Conduct new hire training, refresher training and PKT’s as per business requirement
  2. Need to work closely with the internal call quality and the operations team
  3. Would also be involved in calibration with clients and internal quality teams­
  4. Achieve set targets for processing, calibration and new hire training delivery
  5. Designing effective training material for refresher training based on the training need analysis
  6. Supporting and providing feedback to new hires
  7. Ensure self development by updating oneself on current trends and techniques in training
  8. Supporting the function by helping in organizing/planning trainings from time to time
  9. Maintaining all reports according to compliance standards define by ISO


  1. MS Office – Strong knowledge of use of Excel, PowerPoint & Word
  2. Prior experience in training, facilitation / delivery will be preferred
  3. US mortgage

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Name of the post :

Wintel -Principal Infrastructure Associate

 Job Location :


Experience :

5-8 Years

 Job ID:


Job description

Roles and Responsibilities:-

Technical Escalation Point of Contact with excellent customer /vendor interaction skills

Works to develop further proposals relating to technical solutions and to present specific client requirements.

Able to manage multiple projects. Propose & design / architect a solution for a Large & Mid size projects

Participate in company initiatives like solutioning for prospective clients


A strong background in troubleshooting in Windows Operating system along with Clustering/Hyper-V with additional skills in at least 1 of which include QL/IIS/ISA/MOSS/SCOM/Active Directory/Exchange

Experience In troubleshooting Windows related issues like bugcheck, stop errors, file system management, disk management

Experience in troubleshooting Windows backup related issues like VSS.

Experience in analyzing memory and user mode dumps.

Experience in doing root cause analysis for cluster and OS related issues.

Experience in large scale implementation in Clustering/Hyper-V 2008/2012/2012 R2 with ability to Plan, Designing and Deploy

Experience in handling Incident Tickets

Good business acumen

Good written and verbal communication skills

Good time management skills

Able to deal with customers during very high pressured problematic times

Shift work is required 24×7 for Sev1 / 24×5 for all other severities

Weekend shift to work on any Sev1 that come up over the weekend

Should be a graduate

Should have a MCSA/MCSE or MCITP certification, or MCTS and working towards MCITP

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